Having Troubles with iTunes Installation on Windows? Here’s a Quick Fix!

By Rimzhim Sharma November 14, 2016 How To, iOS, Windows

Learn how to completely uninstall iTunes and related software components from Windows.

I am sure most of us face little troubles while installing iTunes on our windows. In some rare instances, you might need to remove iTunes and its related software components before the re-installation process.


If you’re re-directed to reinstall iTunes by AppleCare, by an alert notification or message, then you can perform the following steps to fix the issue:

  1. Open My Computer and navigate to C: Windows>System32
  1. Locate the dll file.


Note: – Make sure that the file name is exactly msvcr100.dll. If you’re unable to locate msvcr100.dll, do not continue the following steps and do not move other files from this folder.

  1. Drag dll file to the desktop. When prompted, click “Continue”.
  1. After you drag the file to the desktop, try performing a repair on both the installed versions of Apple Application Support (64-bit and 32-bit) in the Control Panel (iTunes requires both versions of Apple Application Support).
  • Open Control panel and click on Apple Application Support 32-bit.
  • Right-click on Apple Application Support 32-bit to open the shortcut menu.
  • Select ‘Repair’ and complete the Repair Wizard.
  • Perform the same steps for Apple Application Support 64-bit.


  1. Launch iTunes.
  1. If there is still an issue, download a new copy of the iTunes installer.
  1. Completely remove and un-install iTunes and all related software components. (Learn more about it in the next section).
  1. Reinstall iTunes.

How to remove iTunes and its related components from the Control Panel:

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support 32-bit
  6. Apple Application Support 64-bit

On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.


Note: – Don’t uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended effects. After you uninstall a component, you might be prompted to restart your computer. Wait to restart your computer until you’re finished removing all components. Make sure that iTunes and its related components are completely uninstalled from the system.

In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files associated with those programs. In some rare cases, files might be left behind. After you remove iTunes and its related components, follow the steps below to locate and remove any additional supporting files.

  • C: Program Files>Bonjour
  • C: Program Files>Common Files>AppleMobile> Device Support
  • C: Program Files>Common Files>Apple>Apple Application Support
  • C: Program Files>Common Files>AppleCoreFP
  • C: Program Files>iTunes
  • C: Program Files>iPod

If you see an “iPodService.exe” alert message

Follow these steps if the message “Cannot delete iPodService.exe: It is being used by another person or program” appears when you try to delete the iPod folder.

  1. Make sure that iTunes and the iPod Updater utility aren’t open.
  2. Press and hold the Control, Alt, and Delete keys on your keyboard.
  3. Select Start Task Manager.
  4. Click the Processes tab.
  5. Locate the iPodService.exe in the list.img5_14112016
  6. Click iPodService.exe, and choose End Process.
  7. Quit Task Manager.

Learn more about what all you can do with the 3D touch in your iPhone?

Hope the above steps helped you in fixing all your iTunes reinstallation troubles. In case you need any further assistance regarding above mentioned points then feel free to call us on our toll free number 855-765-6710 (US, Canada).




Rimzhim Sharma

"Rimzhim Sharma is a blogger at The Phone Support. An engineer by qualification, she discovered her penchant for writing all things tech and cool, quite by chance. She writes about newest technology trends and gadgets. When not writing, Rimzhim is likely to be found reading, traveling, or simply digging into her favorite foods."