If you have ever called up tech support, you probably would be aware of the term ‘Remote Session’. Irrespective of whether your System has ever been connected over a Remote Session, you ought to know what it means and how does it help.
So here’s a lowdown on everything you need to know about Remote Sessions.
What does Remote Session mean?
Often times, when a you want help from a tech support center for troubleshooting, they’ll possibly ask you to give them remote access to your System. This basically means they want to connect your computer (or any other for that matter) from a remote location, securely and quickly to see what the problem is. If you agree to give the person concerned (in this case your tech expert) access, he/she would try to detect the issue and provide one on one assistance.
So basically, the tech expert uses a program or an operating system feature that allows him/her to connect to your computer which is in a completely different location, to see your computer’s desktop and interact with it as if it were local.
Some of the most popular and secure Remote Session tools are TeamViewer, Microsoft Remote Desktop (RDC)/ Apple Remote Desktop, VNC, etc.
Is it safe go on Remote Session with a Tech Support representative?
This is but a natural question if you are letting an absolute stranger into your system. Your issues might vary. Software installation problems, security threats, unresponsive system and the likes. And you’re likely to take online help under compulsion or by choice. However, you needn’t worry, as far as remote access tools are concerned. It’s a pretty basic and standard process.
A window display will allow let you grant deny access to the tech expert. If you accept, the online tech support representative can access your computer and control it as if he/she is present in person.
Just keep a few basic things in mind and remote sessions will be not be a cause of worry for you.
- You might want to leave your system to the support representative entirely. However, we don’t recommend it. Keep a tab on everything he is doing even if you are not touching your System. Check the installs (if any), files and locations being viewed and other small details. You should be able to see everything.
- If at any moment, you don’t feel comfortable you can stop the remote session. Block the representative from operating your system any time you want. Besides, if you are paying attention to the details, then you might just be able to solve your problem next time around on your own.
- Never enter your credit card details anywhere while your System is on Remote Session. If you have to make a payment during a Remote Session, stop it before you enter the details. You can resume the session after you are done with the payment.
Is there anyway the remote session may lapse on its own?
Disconnection of remote sessions is a common problem. However, if you know a few things, then you can lower the possibility of the same:
- Firewall Problem: Ask the representative to ensure that the port to his/her remote desktop tool is open on all firewalls between your computer server and his.
- SSL certificate issue: If you want your System to be accessed via a remote session, you must trust the certificate authority that issued the security certificate to the tech support company. Otherwise, it might create connectivity issues at times. Therefore, exercise caution while choosing your support service.
- Internet Connectivity: Often, the pre-requisite for remote sessions is high-speed Internet Connectivity. Ensure that you have a good bandwidth when you are availing of the service.
That more or less covers all you need to know about remote sessions. If you have any questions about Remote Access and Sessions, let us know in the comments below.