CD or DVD Drive not working How to fix it

By Rimzhim Sharma October 8, 2016 How To, Windows

There are various reasons why a CD or DVD drive is not detected by the system. Microsoft has stated a list of certain errors faced due to CD/DVD drive issue:

  • The windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19).
  • The Device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

In case your system is encountering any of these errors then these quick solutions can fix the issue.

The resolutions that are listed in this article may help you to solve some instances.

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Resolution 1: Update the Drivers

  1. Press the Windows+ R key and open the run dialog box.
  2. Type “msc.” and hit enter.



  1. Now in the device manager window Expand DVD/CD-ROM drives.
  2. Right-clickon your DVD RW drive and click Update Driver Software.


  1. Click “Browse my computer for driver software”.


  1. Click “Let me pick from a list of device drivers on my computer”.


  1. Select CD-ROM drive


and click Next.8. That’s it, you will see “Windows has successfully updated your driver    software” dialog box.


Resolution 2: Via Registry Editor

  1. Type regeditin RUN dialog box and press Enter. It’ll open Registry Editor.
  2. Now go to following key:

HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>ControlClass {4D36E965-E325-11CE-BFC1-08002BE10318}


  1. Look for “UpperFilters” and “LowerFilters” strings in right-side pane. If you find them, delete them.
  2. Restart the system and now you should have access to your optical drives.

Resolution 3:

If the above mentioned methods didn’t work out for you or if you can’t see “UpperFilters” and “LowerFilters” keys in Registry, then following steps will help you:

  • Open Registry Editor and navigate to the following key: HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>atapi


  • Under Atapi, create a new key by right clicking on the window and press New> Key.


  • Name this key as Controller0under atapi


  • Select the new Controller0key and in right-side pane, create new DWORD EnumDevice1 and set its value to 1.


  • Close Registry Editor and restart your system.

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If all the above steps have been tried and you’re still encountering errors with reading discs in the CD-ROM drive, it’s possible that the drive has corrupted.

You can try replacing the drive and see if a new CD-ROM drive resolves the issue.

In case you get stuck in the midst of any of the above points you can give us a call on our toll free number (US, Canada) to seek instant tech assitance



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Rimzhim Sharma

"Rimzhim Sharma is a blogger at The Phone Support. An engineer by qualification, she discovered her penchant for writing all things tech and cool, quite by chance. She writes about newest technology trends and gadgets. When not writing, Rimzhim is likely to be found reading, traveling, or simply digging into her favorite foods."